FAQ
FAQ
Frequently Asked Questions
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1. What is Goldentouche?
Goldentouche is a company specializing in selling historical books and educational materials for children. We offer both digital and physical products designed to inspire and educate readers of all ages.
2. What types of products do you sell?
We primarily sell:
- Historical books covering various eras and topics.
- Educational books for children that combine learning with fun activities.
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3. Are your books available in digital format?
Yes, many of our books are available as eBooks in formats such as PDF or ePub. These can be downloaded instantly after purchase.
4. How do I purchase a product?
To purchase a product:
- Browse our catalog and select the product you want.
- Add it to your cart.
- Proceed to checkout and complete the payment process.
5. What payment methods do you accept?
We accept [ PayPal ].
6. Do you offer refunds?
For digital products, we generally do not offer refunds unless there is a technical issue. For physical items, returns are accepted within [X] days of delivery, provided the item is unused and in its original condition.
8. Do you ship physical books internationally?
You can reach our support team via:
- Email: [yaabdou619@gmail.com]
- Contact Form: Available on our website under the “Contact Us” section
10. Can I suggest a book or request a specific topic?
Absolutely! We welcome suggestions and requests. Feel free to contact us with your ideas, and we’ll do our best to accommodate them.
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